Overnight Counsellor (Helpline - Remote)

There is now an opening for an experienced counselling professional to join a growing stable organisation providing employee support and occupational health services.

You will provide emotional support via a 24/7 helpline, complete clinical and risk assessments, and handle calls and emails, working in a fast paced more corporate environment.

Key Responsibilities

• Provide high-quality telephone counselling and support.
• Assess client needs and direct to appropriate support.
• Manage distressed clients, safeguarding issues, and risk concerns.
• Record all interactions accurately on internal systems.
• Complete training and use skills in trauma, suicide, and safeguarding.
• Meet individual and team goals, managing calls and enquiries efficiently.

What We’re Looking For

• Diploma Level 4 in Counselling with 130+ counselling hours.
• Minimum 10 months post-qualification experience.
• Registered with a recognised professional counselling body.
• Comfortable in a fast-paced helpline environment. (essential, any customer service/call center/helpline experience highly valued)
• Strong computer (essential) and CRM (preference) skills.
• Experience handling safeguarding and suicidal ideation. (preference)

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