Social Care

Telecare Officer

Job description

Job purpose:

  • To provide emergency and support services to Lewisham’s Telecare service users.
  • To offer advice and information to users, their next of kin and liaising with other council departments and outside agencies.
  • To visit users in their own homes, providing assistance and care to vulnerable adults.
  • To ensure the provision of a high quality and effective 24 hour service to users of Linkline in accordance with current policies and practices.
  • To actively ensure equality of service delivery in accordance to the council’s equalities.

Responsibilities include, but are not limited to:

  • To answer calls from service users on the computerised calls handling facility in accordance with procedures and the TSA code of practice. Assessing the nature of an emergency call, prioritising the level of urgency and responding accordingly.
  • To visit service users, driving to their homes, identifying the extent of practical and emotional support required, contacting and liaising with emergency services and other statutory / non statutory agencies when necessary.
  • To provide emergency assistance in the form of First Aid, resuscitation, personal care and safer moving and handling where necessary.
  • To undertake initial crisis support to users and their families, liaising with Adult teams, specialist hospital teams and other health care professionals.
  • To be available to work shifts on a 7-day rota at times that are appropriate to meet the needs of a 24hour, 365-day service.
  •  To assist with other emergency out of hours services to ensure continuous care to vulnerable adults, installing Telecare sensors if required.


  • A good general standard of education, written and good verbal skills.
  • Experience of supporting vulnerable people in their own homes or within organisations or in services that provide direct assistance or care.
  • Knowledge of issues affecting vulnerable people, including older people, disabled people, people living with domestic violence and people living with chronic illnesses.
  • Knowledge of the relevant legislation and policies relating to vulnerable people.
  • Enhanced DBS dated within the last 12 months. On the update service? You could be fast tracked through our recruitment process today.
  • Willingness to complete an enhanced DBS if you do not currently hold one.

Working with Archer Resourcing

We have been helping professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles.

We also offer a £250 referral bonus should you know of anyone who may be interested.

Must be eligible to work in the U.K

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