In recent years the Rent Recovery function has had to respond to the significant challenges of a changing environment and customer base. Welfare reform, in particular the introduction of the Benefit Cap in 2013, the Spare Room Subsidy and the roll out of Universal Credit in 2017and the Benefit Cap of 2013, and the Spare Room Subsidy, have caused rent arrears to increase. This has been compounded by a lack of affordable housing within the housing market coupled with the acute problem in Redbridge which has the second lowest social housing stock of all London Local Authorities. In addition, the Redbridge customer base is presenting with greater vulnerabilities and complex needs. The 1st Stage Rent Recovery team functions within this context of high-volume rent arrears.
To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with rent recovery procedures
To contact tenants in a timely, systematic way to vigorously pursue their rent arrears and respond to any enquiries from contacts within the specified time. To carry out transactional and administrative tasks required to achieve this.
To transfer customers to the 2nd Stage Rent Recovery team, Court Officers and the Complex Case Team in accordance with rent arrears policy
To maintain accurate and up-to-date records of action taken to recover income and arrears and to monitor and record the impact of the actions taken.
To help customers manage their arrears as they move between temporary accommodation solutions
To work in conjunction with all other appropriate agencies to ensure maximisation of income for both residents and the organisation
Working with Archer Resourcing Ltd:
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