Mental Health Officer (Remote - Northern Ireland)

Are you passionate about supporting people facing mental health challenges and financial hardship? This impactful role offers a unique opportunity to combine money advice and mental health support, helping individuals navigate complex financial situations with care and compassion. As a Mental Health & Financial Wellbeing Advisor, you’ll work directly with vulnerable clients to provide holistic support, improve financial resilience, and promote long-term wellbeing.

This is a remote-based role covering all of Northern Ireland, ideal for an empathetic, organised, and proactive professional looking to make a tangible difference in people’s lives.

Key Responsibilities

• Provide debt advice, welfare guidance, and financial capability education to clients living with mental health difficulties.
• Deliver one-to-one casework using a trauma-informed and person-centred approach.
• Maintain accurate case records using electronic database systems.
• Collaborate with local mental health services, social care providers, and financial institutions.
• Carry out comprehensive assessments to understand each client's unique needs and challenges.
• Attend regular training sessions to remain up-to-date with developments in debt law, mental health support, and benefits systems.
• Offer guidance and advocacy in navigating government or legal procedures related to finances or welfare.

Essential Criteria

• Minimum GCSE (or equivalent) qualifications at Grade A–C in English and Mathematics.
• Completed Adviser Training Programme (ATP) or OCN Level 4 Advice & Guidance accreditation.
• Commitment to ongoing professional development (minimum of 1 formal training session per month).
• At least 1 year of experience delivering advice or advocacy services to the public.
• Proven experience (1 year minimum) using electronic case management systems.
• Recent (2 years) administrative experience in a client-facing or advice-giving role.
• Strong IT literacy with experience using Microsoft Office Suite and tailored databases.

Benefits

• Competitive starting salary.
• Generous 6% employer pension contribution.
• 35 days holiday entitlement (pro-rata).
• Enhanced sick pay provisions.
• Medical cash plan.
• Life assurance (death in service benefit).
• Mileage reimbursement at the full HMRC rate.
• Flexible, family-friendly working practices.
• Opportunities to volunteer and participate in internal innovation groups.
• Dedicated training and ongoing development support.

Other Requirements

• Appointment will be subject to an Enhanced Access NI check, including the Adults Barred List.

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