Criminal Justice

Resident Relationship Officer

Job description

Role purpose:

The role exists to ensure that every resident living in an Enfield Council Home irrespective of tenure, when facing the most significant challenges of life have access to a single point of contact to guide, support coach and empower them to identify their inner strength and identify new pathways of progression and resolution of the issues impacting on their lives.

Responsibilities include, but are not limited to:

  • Working flexibly to deliver high quality of services provided in respect of Resident Relationships Management service.
  • Providing crisis intervention support to individuals or households in periods of crisis, assessing risk and working with multiple agencies to ensure the immediate safety of those concerned and beyond this setting a pathway to long term resolution.
  • Providing early intervention for individuals or households with additional needs exploring ways to build confidence, build support networks and structured plans to deliver required outcomes for residents.
  • Providing a range of medium-term solutions for residents who may require longer term interventions to achieve the results they require or aspire to achieve from the service.
  • Contributing towards the development of a culture within the service, which is customer focussed, committed to ensuring value for money and to provide a high standard of customer service, health and safety and the Council’s core values.
  • Carrying out risk assessments and managing support plans, utilising motivational interviewing skills to drive personal motivation to make positive steps to change and providing an environment to explore and support that change.
  • Ensuring that all residents, public and members enquiries and complaints received are responded to and matters resolved end to end.


  • Housing related qualification or willingness to undertake professional on the job training.
  • Knowledge of housing law.
  • Understanding of how to apply coaching and / or motivational interviewing tools with customers to drive ownership of problems and solutions.
  • Experience of working in complex housing organisation and experience of working with vulnerable residents to improve outcomes and sustain behavioural change.
  • Experience of working in face-paced environment, with many competing priorities.
  • Enhanced DBS dated within the last 12 months. On the update service? You could be fast tracked through our recruitment process today.

Working with Archer Resourcing

We have been helping professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles.

We also offer a £250 referral bonus should you know of anyone who may be interested.

Must be eligible to work in the U.K

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