Job description
LOCATION: Fully Remote
SALARY: £30,000–£34,000 FTE (£27,000–£30,600 actual for 33.75 hours) + £3,000 overnight bonus
About the Role
There is now an opening for an experienced counselling professional to join a growing, service-led organisation providing employee support and occupational health services.
You will provide emotional support via a 24/7 helpline, complete clinical and risk assessments, act as an online CBT mentor, and handle calls, emails, and live chat contacts.
Key Responsibilities
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Provide high-quality telephone counselling and online CBT support.
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Assess client needs and direct to appropriate support.
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Manage distressed clients, safeguarding issues, and risk concerns.
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Record all interactions accurately on internal systems.
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Complete training and use skills in trauma, suicide, and safeguarding.
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Meet individual and team goals, managing calls and enquiries efficiently.
What We’re Looking For
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Diploma Level 4 in Counselling with 150+ counselling hours.
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Minimum 12 months post-qualification experience.
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Registered with a recognised professional counselling body.
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Comfortable in a fast-paced helpline environment.
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Strong computer and CRM skills.
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Experience handling safeguarding and suicidal ideation.
What We Offer
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Competitive salary and benefits.
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Guaranteed £3,000 overnight bonus.
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Supportive, professional team.
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Career development and training opportunities.
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Staff wellbeing initiatives and company incentives.