Criminal Justice

Leasehold Support Officer

Job description

Job purpose:

  • To provide a comprehensive support service within the Leasehold Services covering the full range of administration support activity and providing an efficient and effective Leasehold transactional service.
  • To work with colleagues in the team to deliver excellent customer service and to continually improve service delivery.
  • To assist in the processing and monitoring of a range of service activity.

Responsibilities include, but are not limited to:

  • To distribute incoming correspondence, in accordance with procedures.
  • Respond to telephone enquiries securing the best service and outcomes for customers.
  • To provide support to senior staff on a planned or ad-hoc basis.
  • To attend out of office meetings when necessary as dictated by the needs of the service area, including evening meetings when required.
  • To comply with measures to protect the confidentiality of information in accordance with Tower Hamlets policies and procedures, including the duties outlined by the Data Protection Act.
  • To contribute towards achieving the Service’s performance targets.
  • To provide flexible support in response to the needs of the service in relation to producing invoices in an accurate and timely manner.


  • Administration experience.
  • Experience of working to deadlines.
  • Ability to use IT effectively including MS Office applications.
  • Experience of working in a customer facing role.
  • Good oral and written communication skills.
  • The ability to work effectively as part of a team.
  • Enhanced DBS dated within the last 12 months. On the update service? You could be fast tracked through our recruitment process today.
  • Willingness to complete an enhanced DBS if you do not currently hold one.

Working with Archer Resourcing

We have been helping professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities.

We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles.

We also offer a £250 referral bonus should you know of anyone who may be interested.

Must be eligible to work in the U.K

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