Criminal Justice

Income and Homeownership Team Manager

Job description

Job purpose:

  • To oversee the provision of excellent housing management services to Babergh and Mid Suffolk tenants.
  • To facilitate joined up working across both Councils and develop staff that are visible and accessible and who have a positive, customer-focused attitude.
  • To act as an ambassador for Babergh and Mid Suffolk District Councils, and work in partnership with tenants, colleagues and other agencies to constantly improve services.  
  • Maximising income through the effective recovery of all housing and garage related charges including rent and service charges.  

Responsibilities include, but are not limited to:

  • Overseeing a housing management team ensuring that they provide excellent services to the tenants of Babergh and Mid Suffolk District Councils.
  • Ensuring that housing and garage related charges are collected and team performance is managed to maximise income.
  • Managing staff effectively, providing supervision, line management, mentoring and leadership.  
  • Collecting, collating and reporting performance monitoring information as required.
  • Keeping up to date with issues which may affect the housing sector in general, or Babergh and Mid Suffolk District Councils in particular.
  • Encouraging training and development opportunities to ensure that staff can fulfil their potential in their roles.  
  • Agreeing and monitoring service improvement plans for self and the team.  
  • Carrying out regular one to ones and appraisals with all direct reports, dealing with any staffing issues promptly and impartially.
  • Developing innovative approaches to tenant engagement and involvement ensuring that initiatives encourage under-represented groups to engage with housing services.
  • Preparing and delivering strategies to tackle issues affecting communities, including arranging and attending community events and meetings as required.


  • Educated to degree level, or an equivalent housing qualification.
  • Relevant post-qualification experience in housing or a related field
  • A comprehensive understanding of housing law and its application in all areas of housing management.
  • The ability to find creative and innovative solutions to complex problems.
  • A current driving licence and use of a car.
  • Possessing a strong commitment to providing excellent service and a positive experience to all customers.
  • Enhanced DBS dated within the last 12 months - on the update service? You could be fast tracked through our recruitment process today

Working with Archer Resourcing Ltd:

We have been helping all health care professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting efficiently, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, then please call Archer direct on the provided contact details.

We also offer a £250 referral bonus should you know of anyone who may be interested.

Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles.

Must be eligible to work in the U.K

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