Job description

Job purpose:

To provide a tailored, resident-focused housing management service within a designated neighbourhood. This will include:

  • Providing effective tenancy management and enforcing tenancy conditions.
  • Ensuring that tenants and leaseholders are involved in the design and implementation of estate management services to meet individual and neighbourhood requirements.
  • Pro-actively liaising with other housing divisions, as well as undertaking joint working across the housing service, and engaging with external partners to deliver effective services.

Responsibilities include, but are not limited to:

  • Ensuring that tenants understand their rights and responsibilities under the tenancy agreement and that all tenancy conditions are adhered to.
  • Taking action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments and referring complex cases to the Area Housing Manager.
  • Advising tenants on, and process applications under, the Council’s policies on transfers and mutual exchanges.
  • Attend Court to give evidence in cases relating to breaches of tenancy and of lease agreements and to execute evictions in conjunction with appointed bailiffs.
  • Carrying out regular tenancy audits, use business intelligence to detect unlawful subletting, and work with internal departments where information sharing protocols are in place to protect public asserts.
  • Effectively managing the termination of tenancies and to work with the Lettings and Voids Team so that the void turnover period is minimised.


  • Proven housing experience in the social housing sector.
  • Up to date knowledge of legislation relevant to the social housing sector including leasehold management and current issues within the housing sector.
  • Experience of leasehold and tenancy management.
  • Experience of taking action against breach of tenancy, including removal of squatters.
  • Experience of customer service; in dealing with people on the telephone and in person.
  • Good understanding of the social housing sector.
  • Enhanced DBS dated within the last 12 months. On the update service? You could be fast tracked through our recruitment process today.
  • Willingness to complete an enhanced DBS if you do not currently hold one.

Working with Archer Resourcing

We have been helping professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities.

We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles.

We also offer a £250 referral bonus should you know of anyone who may be interested.

Must be eligible to work in the U.K

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