Criminal Justice

Housing Allocations Officer

Job description

Job purpose:

  • To deliver an efficient and professional allocations service, ensuring the council’s Housing Register, allocation of accommodation within the council’s own stock and nominations to partner registered provider vacancies are administered in accordance with the Council’s Housing Allocation Scheme, service procedures, national code of guidance and housing legislation.
  • To provide comprehensive housing advice and information to households in housing need in order to ensure their housing needs are met via the appropriate intervention.

Responsibilities include, but are not limited to:

  • To process complex and detailed correspondence and telephone enquiries in relation to housing allocations applications, including who can join the Council’s Housing Register, the banding scheme and what priority a customer may be awarded under the scheme and the provision of realistic advice on the availability of social housing and a customer’s housing options.
  • Receive information about available properties from the Council’s ALMO and Registered Providers in the area and create adverts for regular choice-based lettings advertisement cycles.
  • Comprehensively assess, investigate and determine housing applications to join the Council’s Housing Register in terms of eligibility and qualification for social housing and level of priority awarded to those applicants that can join the Council’s Housing register in accordance with the Council’s Housing Allocations Scheme and all relevant codes of guidance and legislation.
  • Actively challenge and seek to eliminate any directly or indirectly discriminatory practice or behaviours.
  • Ensure that investigations are robust and verification of all housing register applicants’ circumstances are completed in accordance with the agreed policy and procedures.
  • Ensure all administrative records are updated promptly in accordance with the approved policy and procedures including annual reviews of housing applications and changes of circumstances of applicants.
  • Demonstrate awareness and understanding of other people’s behavioural, physical, social and welfare needs and ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons.


  • Ability to interview applicants skilfully and sensitively to elicit as much information as possible, give the appropriate advice and make informed decisions.
  • Excellent interpersonal skills, including being able to communicate at all levels.
  • Ability to produce concise and persuasive written reports on complex issues.
  • Ability to manage and prioritise own workload and the ability to work effectively as part of a demanding frontline service.
  • Experience with a local housing authority or Registered Housing Provider in a customer service or Housing capacity.
  • Flexibility to occasionally work outside of normal working hours and able and willing to travel to and work from other locations.
  • A working knowledge of local/regional/national policies in relation to allocations, nominations and meeting housing need.
  • Enhanced DBS dated within the last 12 months. On the update service? You could be fast tracked through our recruitment process today.
  • Willingness to complete an enhanced DBS if you do not currently hold one.

Working with Archer Resourcing

We have been helping professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles.

We also offer a £250 referral bonus should you know of anyone who may be interested.

Must be eligible to work in the U.K

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