Criminal Justice

Benefits Assessment Officer

Job description

Responsibilities include, but are not limited to:

  • Taking action to ensure that applications for Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, Discretionary Council Tax Reduction and Local Welfare Assistance are processed and paid promptly and correctly in accordance with legislation and procedures.
  • Providing advice about welfare assistance and where applicable signpost customers to other agencies for help and support.
  • Ensuring that the Council Tax account information relating to the customer has the correct liability and if not, resolve any discrepancies that would affect the financial award.
  • Taking or initiating action, as appropriate, to ensure that overpayments of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments and Discretionary Council Tax Reduction have effective recovery set or are identified as not being recoverable in line with policies & procedures and are recommended for write off.


  • Relevant assessment experience with Housing Benefit and Council Tax rebate.
  • Experience of working with, understanding and meeting the needs of customers.
  • Proven aptitude for and experience of working with numbers / financial calculations.
  • Take responsibility for quality and completion of own work within standards.
  • Flexible and willing to adapt to change in busy and demanding work environment.
  • Experience of using NEC Northgate Revenues & Benefits and/or Capita Academy.
  • Enhanced DBS dated within the last 12 months - on the update service? You could be fast tracked through our recruitment process today.

Working with Archer Resourcing Ltd:

We have been helping all health care professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting efficiently, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, then please call Archer direct on the provided contact details.

We also offer a £250 referral bonus should you know of anyone who may be interested.

Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles.

Must be eligible to work in the U.K

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