Job description

As an Arrears Officer, you will be responsible for managing and reducing arrears on various financial accounts, ensuring compliance with company policies and regulations. This role requires a detail-oriented and proactive individual who can effectively communicate with clients to find mutually beneficial solutions.

Responsibilities include, but are not limited to:

  • Monitoring and managing accounts with outstanding payments to reduce arrears.
  • Implementing effective strategies to recover overdue payments while maintaining positive client relationships.
  • Contacting clients with overdue payments to discuss their financial situation and establish repayment plans.
  • Providing clear and accurate information on payment options, terms, and potential consequences of continued arrears.
  • Negotiating payment arrangements with clients, taking into consideration their financial capabilities.
  • Working collaboratively with clients to find practical solutions to clear arrears and prevent further financial difficulties.
  • Maintaining accurate and up-to-date records of all communications and agreements.
  • Generating regular reports on arrears status, recovery efforts, and trends for management review.
  • Ensuring all arrears management activities comply with relevant laws, regulations, and organizational policies.
  • Staying informed about industry best practices and changes in legislation related to debt management.


  • Previous experience in debt management, preferably in a financial services setting.
  • Strong negotiation and communication skills.
  • Knowledge of relevant laws and regulations governing debt collection.
  • Excellent organisational and time-management skills.
  • Proficiency in using financial management software and Microsoft Office applications.
  • A commitment to maintaining professionalism, confidentiality, and ethical conduct.
  • Enhanced DBS dated within the last 12 months. On the update service? You could be fast tracked through our recruitment process today.
  • Willingness to complete an enhanced DBS if you do not currently hold one.

Working with Archer Resourcing

We have been helping professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles.

We also offer a £250 referral bonus should you know of anyone who may be interested.

Must be eligible to work in the U.K

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