Criminal Justice

Housing Advice And Early Intervention Officer

Job description

Job purpose:

  • To act as the first point of contact for clients and others presenting to the service.
  • To undertake initial triage assessments to identify support and housing need for clients who may be vulnerable with complex needs.
  • To provide advice information and assistance in regards to housing options and services available.
  • To coordinate referrals to other services where appropriate.
  • To ensure that all client details are logged and updated accurately.

Responsibilities include, but are not limited to:

  • Promoting a housing options approach to service delivery by providing advice information and assistance.
  • Preventing and resolving homelessness / housing issues by joint working with other departments and agencies.
  • Identifying where referrals to relevant agencies are appropriate.
  • Inputting data and ensuring IT systems are kept up to date and accurate.
  • Having an understanding and knowledge of the services available to support vulnerable adults, both statutory and voluntary.
  • Dealing with telephone enquiries from internal and external stakeholders and members of the public.
  • Assisting in implementing changes to working methods in order to ensure continuous service improvements.
  • Managing resources to ensure that service has sufficient resources to carry out its functions including stationary and leaflets.


  • Awareness of and a commitment to Equality of Access and Opportunity in a diverse community.
  • Knowledge of housing related support services.
  • Knowledge of the housing options approach to homelessness prevention.
  • Good Knowledge of the Homelessness Reduction Act 2017.
  • Ability to build up and maintain a network of external contacts who can help achieve service goals.
  • Ability to focus on service priorities in a pressurised and high profile environment.
  • Enhanced DBS dated within the last 12 months. On the update service? You could be fast tracked through our recruitment process today.
  • Willingness to complete an enhanced DBS if you do not currently hold one.

Working with Archer Resourcing

We have been helping professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities.

We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles.

We also offer a £250 referral bonus should you know of anyone who may be interested.

Must be eligible to work in the U.K

Max file size 10MB.
Upload failed. Max size for files is 10 MB.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.