May 8, 2026
Temporary
Worcestershire
£23
May 8, 2026
Apply NowJob description
JOB DESCRIPTION
Job purpose / Context:
Responsible to: Operations Manager
Duties and Responsibilities
Job purpose / Context:
- Be the first point of contact for key workers providing guidance and peer supervision.
- Support our Operational Managers to deliver quality services and go the extra mile for our service users.
- Assist the Operational Manager in delivering treatment across all substance groups, to ensure high standards of practice in service delivery, in accordance with Cranstoun policies & procedures.
- Contribute to the development of the service.
- Ensure a range of high-quality Recovery Interventions are delivered, monitored and improved upon.
- Regular Audits of case files on case management system to ensure high quality records are kept and maintained.
Responsible to: Operations Manager
Duties and Responsibilities
- Coordinate, oversee and deliver casework, care management as directed by the Operations Manager
- To provide effective peer support to ensure that team members’ working standards and practice comply with Cranstoun’s policies and procedures and national guidelines
- To support wider team and Borough Manager to achieve the service targets
- To support the service to ensure that the team understand their roles and are working within Cranstoun’s governance strategy, promoting excellence in working practice in line with Care Quality Commission standards
- To work effectively with partner agencies to deliver a quality service, focused on achieving positive outcomes for service users
- To lead by example, modelling behaviour and practice that promotes a positive environment for colleagues and service users.
- Actively participate in the personal development and mentoring of team members
- To provide team members with regular peer supervision in line with Cranstoun’s supervision models
- To ensure that team members work in a trauma informed approach that supports recovery and promotes hope and optimism for all service users and their families and carers
- To foster and promote a team culture of enquiry and learning that enables individuals to openly question, reflect and learn from their practice
- To ensure that team members understand their roles in respect to safe and effective treatment delivery
- Mentor and participate in induction for new starters.
- Mentor trainee recovery workers.
- Follow and ensure compliance with Cranstoun’s incident, reporting and investigation procedures.
- Maintain high standards of office security, confidentiality and administration.
- Take all reasonable steps to ensure the safety of service users, relevant others (particularly children and vulnerable adults) and members of the community
- Keep up-to-date with the latest developments in the field and contribute to the continuing development of Cranstoun’s services
- Supporting Duty workers with any queries in particular around scripting.
- Carry a reduced case load of clients.
- Carry out other duties appropriate to the role, as necessary or requested
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