Job description

Essential Criteria:

Knowledge and understanding of the legal aspects of housing management, rent arrears collection methods and Northgate                                                                                      

Ability to deal effectively with difficult customers both on the phone and face to face, remaining calm and professional at all times.                                                                      

Ability to work under pressure to meet all deadlines and key performance indicators set for the service.                                                                                                                    

Experience of dealing sensitively and effectively with all sections of the community within a customer focused organisation.                                                                            

Experience of managing rent arrears cases.                                                                                                                                                                                                                                                                                                                                                                                

The Role:                                                                                                                                                                                                                                                                                              

You will relish the chance of working within a busy Rent Pilot Team.  Your aim is to maximise rent and arrears collection by effectively manging a designated ‘patch’ of residential and non-residential accounts, ensuring the strict adherence of the pre court action protocol at all times. You will strive to meet collection targets in a challenging economic, social and political environment, whilst responding to the needs of vulnerable residents by providing advice and making the appropriate referrals to support agencies. You will also seek out and identify “good practice” for arrears recovery that can be implemented within the team.                                                                                      

The Person                                                                                                                                                                                                                                                                                            

We are looking for computer literate and numerically proficient individuals, with an advanced ability to use Northgate and other office software packages. You must have excellent written and verbal communication skills and the willingness and flexibility to work effectively as part of a team to meet deadlines and provide cover whenever required. The successful applicant may currently work in collections, customer services or estate management but must be analytical, highly organised, logical and methodical.

Working with Archer Resourcing Ltd:

We have been helping all health care professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting efficiently, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, then please call Archer direct on the provided contact details.

Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles.

We also offer a £250 referral bonus should you know of anyone who may be interested.

Must be eligible be work in the U.K.

Max file size 10MB.
Upload failed. Max size for files is 10 MB.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.