Job description
LOCATION: Manchester, Office Based
SALARY: £43,000 to £50,000 + Benefits
HOURS: Full Time, Monday to Friday, 9am to 5pm
Head of Counselling Services
An exciting senior leadership opportunity has become available within a large and growing wellbeing organisation delivering counselling and mental health support services across the UK.
This role would suit an experienced counselling professional with previous leadership experience who is confident overseeing large teams, supporting managers, driving performance, and maintaining high clinical and operational standards within a fast-paced environment.
The successful candidate will oversee a sizeable counselling function, supporting Counselling Managers and counsellors while ensuring quality, consistency, efficiency, and strong operational delivery across the department.
Key Responsibilities
• Oversee the day-to-day running of the counselling department
• Lead, support, and coach Counselling Managers
• Monitor service quality, KPIs, and operational performance
• Analyse trends and identify areas for improvement
• Support performance management and action planning
• Oversee complaints, escalations, and service concerns
• Ensure safeguarding and risk procedures are consistently followed
• Support recruitment, retention, and staff development
• Conduct regular 1-1s and performance reviews
• Work collaboratively with internal teams to improve service delivery
• Maintain a small clinical caseload where appropriate
Requirements
• BACP accredited, or actively working towards accreditation
• Previous leadership or management experience within counselling services
• Strong communication and people management skills
• Comfortable working within a busy operational environment
• Confident reviewing data and analysing performance metrics
• Experience within helpline, EAP, or high-volume counselling services is desirable
Benefits
• Competitive annual leave entitlement plus bank holidays
• Birthday leave
• Pension and life assurance
• Healthcare cash plan
• CPD and training support
• Professional membership support
• Discount schemes and wellbeing benefits
• Onsite facilities and regular social events
• Long-term progression opportunities
We have been helping professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with amazing relationships with the biggest employers in UK criminal justice giving you the best chance of landing your next role.
We have a reputation for recruiting efficiently, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, then please call Archer direct on the provided contact details.
We also offer a £250 referral bonus should you know of anyone who may be interested.
Must be eligible to work in the UK
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