Criminal Justice

Benefit Assessment Officer

Job description

Responsibilities include, but are not limited to:

  • Ensuring benefit claims are processed efficiently and effectively and in accordance with regulations and agreed procedures including awards of discretionary     housing payments.
  • Ensuring overpayments are correctly identified and classified for subsidy purposes and action is taken in accordance with agreed procedures.
  • Providing effective advice including budgetary support to customers to ensure awareness of welfare reform and prevention of homelessness.  
  • Responding to enquiries from all external bodies including Lewisham Homes, DWP, Housing Needs and Housing Associations.
  • Maintaining a working knowledge of all relevant legislation, procedures and technology and welfare support provision including employment schemes and training     opportunities.
  • Ensuring all necessary action is taken to deliver and administer services efficiently and effectively.
  • Preparing casework for The Appeals Service.


  • Awareness of and a commitment to Equality of Access and Opportunity in a diverse community.
  • Ability to work accurately under pressure to tight deadlines.
  • Experience of assessing housing and council tax benefit claims within a benefits environment.
  • Experience of working accurately under pressure to targets and timescales.
  • Experience of dealing with customer enquiries and complaints to a satisfactory conclusion.
  • Experience of explaining and resolving complex or difficult enquiries in a straight forward way.
  • Enhanced DBS, dated within the last 12 months. On the update service? You could be fast tracked through our recruitment process today.
  • Willingness to complete an enhanced DBS if you do not currently hold one.

Working with Archer Resourcing Ltd:

We have been helping all health care professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities.

We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting efficiently, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, then please call Archer direct on the provided contact details.

We also offer a £250 referral bonus should you know of anyone who may be interested.

Must be eligible to work in the U.K

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